Service area
We primarily accept deliveries within India to serviceable postal addresses. Availability for a destination is confirmed during quotation. International delivery, if offered for a specific project, requires separate written confirmation and may involve duties, taxes or import requirements payable by the recipient.
Production and dispatch estimates
The estimated production and dispatch period is provided in the quotation or order confirmation after file review. It begins after required design approval, complete delivery information and payment confirmation. Revisions, failed validation, material availability, quantity changes or customer response delays may change the estimate.
Quoted dates are good-faith estimates rather than guaranteed delivery dates unless a specific written commitment is included in the order.
Shipping charges and tracking
Shipping, packaging, insurance and applicable taxes are included or shown separately in the quotation or invoice. Orders may be dispatched through a suitable third-party courier or logistics provider. When tracking is available, it will be shared using the contact details supplied with the order.
Delivery responsibilities
Please provide a complete, serviceable address and reachable contact number. The customer is responsible for additional charges caused by an incorrect address, refused delivery or repeated failed delivery, except where the failure is attributable to K2 Printly or the carrier.
Packaging and inspection
Parts are packaged according to their size, geometry and fragility. Inspect the package promptly. Preserve the item and all packaging if it appears damaged, incomplete or incorrect, and report the issue within 3 calendar days of recorded delivery with photographs and the order reference.
Delays, loss and support
Courier operations, weather, transport disruption, remote-area service and events beyond reasonable control may delay delivery. We will assist with available carrier information and claims, but cannot guarantee a courier’s transit schedule. For a delayed, lost or damaged shipment, email admin@k2printly.com or use our Contact Us page.
Contact K2 Printly at admin@k2printly.com.