Refund & Return Policy

Last updated: July 28, 2026

As a print on demand store, all products are custom-made and non-returnable.
1. Refund Policy

We offer refunds in the following cases:

  • Damaged Products: If your product arrives damaged, we'll replace it free of charge
  • Printing Errors: If there's a defect in printing quality
  • Wrong Product: If you receive the wrong item
  • Order Cancellation: If cancelled within 24 hours of placement
2. Return Process
  1. Contact us within 7 days of receiving your order
  2. Provide your order number and photos of the issue
  3. We'll review your request and respond within 48 hours
  4. If approved, we'll send a replacement or issue a refund
3. Non-Refundable Items
  • Custom-made products without defects
  • Products ordered with incorrect sizes
  • Products damaged by the customer
  • Products after 30 days of delivery
4. Refund Timeline
  • Refunds are processed within 5-10 business days
  • Time for refund to appear depends on your payment method
  • You'll receive confirmation via email
5. Shipping Costs
  • Shipping costs are non-refundable
  • Return shipping costs are covered by us for defective items
  • You're responsible for shipping costs if you change your mind
6. Order Cancellations
  • Cancellations within 24 hours: Full refund
  • After 24 hours: Depending on production stage
  • Once shipped: Cannot be cancelled
7. Contact Us

For returns and refunds, contact us at:

  • returns@k2printly.com
  • +1 (555) 123-4567

We want you to be satisfied with your purchase.
Last reviewed: July 28, 2026